Privacy Policy

1. Information we collect

We may collect information you choose to provide, including your name, email address, phone or WhatsApp number, company name, website URL, project type, project description, required features, target launch timeline, preferred contact method, budget comfort range if provided, uploaded files, and any notes or materials you share with us.

We may also collect basic technical and usage information such as browser type, device type, pages visited, referring page, approximate location, analytics events, and website usage patterns. This helps us improve performance, content, user experience, security, and service quality.

2. How we use your information

We use your information to respond to inquiries, understand your business goals, review project requirements, prepare scope recommendations, communicate about timelines and next steps, provide custom estimates, improve our website, maintain service quality, prevent misuse, and manage normal business operations.

We do not sell your personal information to advertisers, data brokers, or unrelated third parties.

3. Project inquiries and client communication

When you contact us through WhatsApp, email, a website form, or a project discussion, the information you provide may be used to understand your idea, workflow, required features, timeline, integrations, support needs, and the best development approach. We may keep inquiry and communication records so we can follow up, maintain context, and provide better support.

4. Custom estimates and project planning

Because NUSTFORGE provides custom development services, we may use the details you share to prepare scope recommendations, delivery options, timeline guidance, and project estimates. We do not require public fixed pricing because each project depends on its requirements, features, integrations, design complexity, urgency, and support needs.

5. Cookies and analytics

Our website may use cookies, analytics tools, or similar technologies to understand traffic, measure content effectiveness, improve page experience, monitor performance, and improve our website. You can control cookies through your browser settings.

6. How we protect information

We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission, website, email, messaging platform, or storage system can be guaranteed to be completely secure.

7. Sharing information

We may share limited information with trusted service providers that help us operate our website, host systems, process forms, communicate with clients, manage analytics, or deliver services. These providers are expected to handle information responsibly and only for the purpose of supporting our work.

We may also disclose information if required by law, legal process, security needs, fraud prevention, or to protect our rights, users, business, services, or clients.

8. Data retention

We keep information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, evaluating projects, maintaining business records, meeting legal obligations, improving services, and supporting client communication.

9. Your choices

You may request access, correction, or deletion of information you have shared with us, subject to applicable legal, security, and business requirements. You may also choose not to provide certain information, although this may limit our ability to respond to your inquiry or prepare a realistic project recommendation.

10. Third-party links and tools

Our website may contain links to third-party platforms such as WhatsApp, GitHub, hosting providers, payment platforms, analytics tools, client projects, or other external services. We are not responsible for the privacy practices, security, terms, or content of those third-party services.

11. International users

We may work with clients across different countries and regions. By contacting us or using our website, you understand that your information may be processed in locations where we or our service providers operate.

12. Children’s privacy

Our website and services are intended for businesses, founders, teams, and professionals. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and take appropriate action.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date on this page. Continued use of our website after updates means the revised policy applies.

14. Contact us

For privacy-related questions, requests, or concerns, contact us at hello@nustforge.com.